Financial Hardship Policy

Financial hardship can arise due to various factors such as loss of income, personal or family illness, changes in family circumstances, or even natural disasters.

At Ezinternet, we define financial hardship as a situation in which a customer is, or may be, unable to meet their financial obligations to us. In these cases, the customer believes that with appropriate assistance, they would be able to fulfill their financial commitments. We consider providing a tailored arrangement to help customers facing financial difficulties, allowing them to manage their payments more effectively.

• Arranging a flexible payment schedule
• Extend a bill
• Switching to a budget-friendly contract or plan
• Limiting certain service features
• Granting a temporary payment suspension
• Removing overdue payment charges
• Spend controls
• Waiving a debt

To apply for financial hardship assistance, please contact us at 07 3180 2309 (8:00 – 18:00 Mon – Fri), or email us at support@ezinternet.com.au

You can also submit an application on our webpage https://ezinternet.com.au/contact/

You can seek further help through the National Debt Helpline. They provide free and professional help.

1. Phone
National Debt Helpline: 1800 007 007

This is a free, confidential service available to anyone in Australia who is experiencing financial difficulties. The phone line is open Monday to Friday, from 9:30 AM to 4:30 PM (local time).

2. Online Contact Form

Visit their website at http://www.ndh.org.au

You can fill out an online form for advice or to book a free appointment with a financial counselor.

3. Live Chat

You can access live chat support through their website for real-time assistance.

If you are not happy with the outcome or want to lodge a complaint, please find out contact details on our webpage https://ezinternet.com.au/contact/

To see more information, please download our full Financial Hardship Policy